Billing of Extra Gastro Items

When to Use This

Lunch and dinner are typically included in the accommodation costs. However, additional items like wine, soft drinks or beers are considered extras and should be billed to the resident.

How to Bill Residents for Extras from the Gastro App

1. Open the Gastro App
   Navigate to the Menu Orders for residents in the Gastro App.

   

2. Choose the Resident
   Select the resident from the list on the left.

3. Select the Day
   Choose the date and meal time for which the extra item was provided. The order type can also be changed from here if required.

   

4. Add Extra Items

   • Choose the Product (e.g., wine, dessert)

   • Enter the Quantity

   • Remarks may be added optionally

   • Click on the Add to Cart icon

5. Order
   Review the order on the Shopping Cart, make any adjustments (order type, delivery location, quantity or price) here if required, and click Order when done.

6. Important: Send to Billing
   Once the order is placed, it is not sent to Billing until the order status is changed to Booked. Go to the Order History. Select the required orders with the initial status Received and update the status to Booked.

   

   Note: The order statuses have the following sequence: Received → Confirmed or Cancelled → Delivered or Cancelled → Booked. The status can be changed from Received → Booked directly. The order can be Cancelled before it is Booked. After the order is Booked, the status cannot be updated from the Gastro App anymore and further changes are only possible from the Resident’s Billing Account.

7. Resident’s Billing Account

   Review and edit items in the billing account if required from here.

Troubleshooting

After placing an order, why isn’t this order visible in the Order History as a Received order?

The order may not be shown due to a filter for the menu date. Click on Filter and Grouping and adjust the filter accordingly. See the video below.

Why is the Order Status column not visible in the Order History?

Scroll to the right of the table and check if the column is visible. If not, then using the Column Selector, enable this column. You may then drag the column to the left of the table for better visibility. Your column layout preferences are remembered so this is only required to be done once. See the video below.

Notes

• Only Booked items are transferred to the Billing App.

• Once items are Booked, the statuses cannot be changed anymore from the Gastro App.

• Each entry is linked to the selected resident and date for accurate billing.

Still got questions?

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